ABLY FOR CHAT

Ship and scale rich live-chat experiences in less time with Ably APIs and SDKs

Deliver reliable and feature-rich realtime chat experiences at scale with our flexible chat APIs and SDKs. Ensure a guaranteed quality of service (QoS) for users anywhere with our global realtime infrastructure.

CUSTOMERS BUILDING ON ABLY

  1. Powers 1M business-critical live chats between 86,000 businesses and their customers.

  2. Harnesses the power of realtime for collaborative and interactive presentations.

  3. Powers a live chat platform for thousands of professional groups, networks and communities.

  4. Multiplayer collaboration with no code web design and development tools for web development at scale.

Build and power any type of in-app chat with our APIs and SDKs

Build and scale with our flexible messaging APIs and SDKs to deliver in-app chat experiences:

  • Customer Support chat to enhance online customer experience

  • Livestream chat enabling participants to interact during live events

  • Team messaging to increase connection and engagement

  • Custom chat experiences for unique needs, like HIPAA-compliant chat

Ably has built reliable chat infrastructure so you don’t have to

We handle the realtime chat complexity and infrastructure so you can focus on your code.

Deliver live chat 3x as fast

With Ably

No tradeoffs between delivering a complete chat experience or shipping fast. With Ably's chat platform you can deliver rich live chat 3x as fast.

Without Ably

Constant compromises between speed of shipping and providing the level of chat service users expect.

No more bad chat experiences

With Ably

Our global edge network provides a large, low latency footprint for realtime chat. Our connection handling logic and data replication means no more ghost or unordered chat.

Without Ably

There’s a reason Ably launched after 50,000 hours of engineering investment: you need time to solve for low latency and message guarantees. Don't forget time and effort spent troubleshooting.

Scalable realtime chat backed by a 99.999% uptime SLA

With Ably

Our APIs and SDKs are ideal for chat solutions that need to scale. Highly elastic and fault tolerant, we can handle millions of concurrent connections arriving in short time periods. With 5x9s peace of mind.

Without Ably

Architecting in-app chat for scale and reliability from day one is essential, extending design and delaying build. Operating costs for globally reliable and highly elastic infrastructure are high, requiring constant capacity and maintenance.

Get a flexible chat platform with no framework lock-in or infrastructure build and management overheads

With Ably

Our raw APIs and powerful SDKs for chat solve the hardest realtime problems while giving you flexible building blocks to develop the right chat offering for your users.

Without Ably

Spend months building multipurpose realtime infrastructure from scratch for the same level of flexibility. Or give up control and get locked into a rigid app framework for lower QoS.

Easy integrations for chat, no matter your stack

With Ably

Utilize our managed integrations to connect Ably to any part of your stack, so you can quickly get started with our chat solutions.

Without Ably

Build custom integrations which you need to make robust, maintain, and debug.

Reduce the time and cost of delivering realtime chat by 21x

With Ably

Powering realtime chat with Ably offers predictable build times and costs. Typical Ably deployments see a 21x reduced cost and upwards of $1M saved in the first year.

Without Ably

Unknown cost and timeline of build, often over budget with slipped deliverables. Custom engineering around shortcomings of other solutions.

Building blocks for rich in-app chat

PUB/SUB MESSAGING

Distribute events to millions of subscribers over channels that support multiplexing with Ably’s feature-rich pub/sub APIs. We ensure delivery of the right message to the right client in realtime.

Stream resume

On disconnect we keep state and retry connection every 15 seconds for two minutes, meaning users receive a seamless chat experience with messages guaranteed to arrive in the correct order.

Token-based authentication

Manage user permissions and chat messages with Ably's flexible JWT authentication implementation.

Presence

Presence provides the functionality to identify and communicate about individual behavior in realtime. For example, build typing indicators, online avatar stacks, and last seen information.

Message Interactions

Messages are flexible too with additional metadata options that make it easier to build rich chat experiences. For example, enhance a chat experience with metadata for emoji reactions.

Push Notifications

Deliver cross-platform push notifications with a simple unified API.

Build engaging chat experiences. Not the infrastructure to power them.

Enjoy the freedom to focus on adding new features to your in-app chat, not on building and maintaining realtime infrastructure. We handle everything you need from day one and provide guarantees and SLAs across performance, data integrity, security, and reliability. Ably manages it all, so that you don’t have to.

Explore all Integrations

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Ably is one of the key technologies that underpins our business. Its realtime experience infrastructure seamlessly supports HubSpot's entire realtime needs, helping us to meet our technical, business, and product development requirements. With Ably, we have innovated and taken new products to market much faster while significantly reducing our operational engineering overhead.

Max FreiertProduct Group Lead, HubSpot